Shipping & Returns Policy
Expected delivery time
- Within Pakistan for Unstitched: 3 to 5 Working Days
- Within Pakistan for Stitched: 18 to 20 Working Days
- Outside Pakistan for Unstitched: 12 to 14 Working Days
- Outside Pakistan for Stitched: Within 25 to 30 Working Days
- Within Pakistan: Shipping price in Pakistan is only Rs. 350
- Outside Pakistan: Shipping charges will be calculated at the time of checkout based on the size of the package and destination.
Customs and Duties
- Your order may be required to pay customs and import duties upon arrival of the goods into your country.
- Reign is not responsible for any taxes or duties the customs office may charge you, and payment is necessary to release your order from customs.
- For sale orders, exchanges will be provided for valid reasons only i.e Faulty or incorrect items delivered.
- For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.
- Reign does not provide exchange/refund for custom orders.
- For exchange you can contact our customer services by emailing us at email@example.com or can call us at (+92) 321 9088068 along with your order number.
- Customers will be required to ship the items back for exchange to the address provided by our team.
- In case of a faulty/incorrect item delivered to you, the return shipping cost will be reimbursed as an online credit voucher.
- For exchange of a non-faulty item, the customer will bear the return shipping cost along with the exchange charges guided by the team accordingly.
- Credit voucher or your desired exchange item will only be provided once the team has received your returned items.