Shipping & Returns Policy

Expected delivery time

  • Within Pakistan for Unstitched: 3 to 5 Working Days
  • Within Pakistan for Stitched: 10 to 15 Working Days
  • Outside Pakistan for Unstitched: 12 to 14 Working Days
  • Outside Pakistan for Stitched: Within 25 to 30 Working Days

Shipping Charges

  • Within Pakistan: Shipping price in Pakistan is only Rs. 350
  • Outside Pakistan: Shipping charges will be calculated at the time of checkout based on the size of the package and destination.

Customs and Duties

  • Your order may be required to pay customs and import duties upon arrival of the goods into your country. 
  • Reign is not responsible for any taxes or duties the customs office may charge you, and payment is necessary to release your order from customs.

Exchange/Returns

  • For sale orders, exchanges will be provided for valid reasons only i.e Faulty or incorrect items delivered.
  • For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.
  • Reign does not provide exchange/refund for custom orders.

Procedure

  • For exchange you can contact our customer services by emailing us at info@reign.pk or can call us at (+92) 321 9088068 along with your order number.
  • Customers will be required to ship the items back for exchange to the address provided by our team.
  • In case of a faulty/incorrect item delivered to you, the return shipping cost will be reimbursed as an online credit voucher.
  • For exchange of a non-faulty item, the customer will bear the return shipping cost along with the exchange charges guided by the team accordingly.
  • Credit voucher or your desired exchange item will only be provided once the team has received your returned items.